We are a small business processing many orders. Currect processing times on all orders are 7-10 business days (excludes weekends and holidays) + shipping time. During major sales and holidays please allow additional processing time. 

Once your order has been shipped, Sweetheart Bodycare is no longer responsible or liable. Sweetheart Bodycare is not responsible for lost, stolen, delayed, or damaged packages.

Starting June 24, 2026 - All orders are now shipped UPS Gound and UPS Worldwide for international orders. (We no longer ship through USPS)

All deliveries and shipments require a proof of signature at the time of delivery to ensure YOU are receiving your package when it is delivered by UPS and for security reasons. *UPS does charge a small fee for signature required shipments which is automatically applied at checkout*

Please make sure your shipping address is correct prior to completing your order. We are not able to fix incorrect addresses once an order has been placed.

We currently only ship to all 50 states in the United States and internationally to Canada.

For any questions regarding shipments after your order has been placed, please email us: orders@sweetheartbodycare.com with your name and order number and we will do our best to assist you. For tracking issues after your order has shipped or should your package not arrive, please contact UPS directly.

WARM WEATHER SHIPPING: LATE SUMMER INTO FALL TEMPERATURES DISCLAIMER* Please know that whipped body butters are very delicate and stand the chance of melting when exposed to warm temperatures during transit since they are oil based. We cannot guarantee body butters won’t melt but we will provide insulated thermal linings for additional cooling support from extreme heat while in transit during the early spring and fall months. 

LATE SUMMER + EARLY FALL (FALL SEASON) SHIPPING: Temperatures are still on the rise for summer and are gradually decreasing as we are starting to approach into fall. While it may be cooler weather in some areas as the fall months approach, many areas are still experiencing hot, summer weather. For this reason, we do not accept any refunds or replacements on melted products. If any reason your item arrives melted, simply place your body butter in the refrigerator or freezer and allow it to firm back up.

Melting does not affect the body butter benefits. If you receive your product and it is melted it will sometimes look half way full and it will also not revert back to its whipped texture only because when body butters are whipped air pockets get formed into the mix and once melted those air bubbles disperse and if melted it will appear half way full. Once firmed back up you can wear as is but if you want the whipped consistency, it can be whipped back up giving you more volume.